Some tips of how expression & politeness matter

 

Being polite means being aware of and respecting the feelings of other people.  We may not always notice politeness but we usually notice rudeness or inconsiderate behavior. Politeness can and will improve your relationships with others, help to build respect and rapport, boost your self-esteem and confidence, and improve your communicative skills

 

Politeness Guidelines

           

1. Say hello to people – greet people appropriately, gain eye contact and smile naturally, shake hands or hug where appropriate but say hello, especially to colleagues and other people you see every day. Be approachable. Do not blank people just because you’re having a bad day.
2. Take time to make some small talk - perhaps mention the weather or ask about the other person’s family or talk about something that is in the news. Make an effort to engage in light conversation, show some interest, but don’t overdo it. Remain friendly and positive and pick up on the verbal and non-verbal signals from the other person.
3. Try to remember things about the other person and comment appropriately – use their spouse’s name, their birthday, any significant events that have occurred (or are about to occur) in their life.  Always be mindful of others’ problems and difficult life events.
4. Always use ‘please’ and ‘thank you’.  Make sure you thank people for their input or contribution and always include ‘please’ when asking for something. If somebody offers you something use 'Yes please' or 'No thank you'.
5. Praise and/or congratulate others on their achievements.  Praise needs to be seen as genuine – this can be difficult if you feel jealous or angry.

6. At work be polite and helpful to your subordinates as well as your bosses.  Respect and acknowledge the positions, roles, and duties of others.
7. Use appropriate language – be respectful of gender, race, religion, political viewpoints, and other potentially controversial or difficult subjects.  Do not make derogatory or potentially inflammatory comments.
8. Learn to listen attentively - pay attention to others while they speak – do not get distracted mid-conversation and do not interrupt.
9. Respect other people's time.  Try to be precise and to-the-point in explanations without appearing to be rushed.
10. Be assertive when necessary but respect the right of others to be assertive too

11. Avoid gossip.  Try to have positive things to say about other people.
12. Apologize for your mistakes.  If you say or do something that may be considered rude or embarrassing then apologize, but don’t overdo your apologies.
13. (Avoid jargon and vocabulary that may be difficult for others to understand – explain complex ideas or instructions carefully.  Do not appear arrogant.
14. Respect, and be prepared to listen to, the ideas and opinions of others.
15. Dress appropriately for the situation.  Avoid wearing revealing clothing in public and avoid staring at others who are wearing revealing clothing.  Avoid being dressed too casually for the situation.

16. Use humor carefully.  Aim not to cause any offense and know the boundaries of appropriate language for different situations.
17. Practice good personal hygiene.  Wash and brush your teeth regularly, change your clothes, and use deodorant. Avoid strong perfumes, after-shaves, or colognes.
18. Be punctual.  If you have arranged to meet somebody at a certain time make sure you are on time, or even a few minutes early.  If you are going to be late let the other person/people know as far in advance as you can.  Do not rely on feeble or exaggerated excuses to explain lateness.  Respect other people’s time and don’t waste it.
19. Always practice good table manners. When eating around others avoid foods with strong odors, do not talk with your mouth full or chew with your mouth open, and eat quietly.  
20. Do not pick your nose or ears, chew on your fingers, or bite your fingernails in public.  Also avoid playing excessively with your hair.

 

Some sentences to express your politeness

Questions

·         May I help you?

·         Would you like to help me?

·         Could you pass the salt over there, please?

·         Would you like to come at my house?

·         Would you mind if I sit here? )

·         Could you please move to another chair?

·         Would you like a cup of coffee?

·         Could you please tell me where is the library?

·         Would you like to take the garbage outside, please?

·         May I give you a hand?

·         Shall I bring you a pillow?

·         Can I do the dishes for you?

·         Shall I help you with your project?

·         Would you care for another cup of tea?

 

 

Accepting

·         Thank you.

·         Yes, please.

·         I'd like it very much.

·         I'm pleased to do that.

·         With Pleasure thank you.

·         Yes, please. I really appreciate it.

·         Thank you, it's very kind of you.

·         Yes, please, that would be lovely.

 

Declining

·         No thanks.

·         I can't, thanks anyway.

·         No, I really won't, thank you.

·         It's okay, I can do it myself.

·         No thank you.

·         Don't worry, I will do it myself.

·         That's alright, I will manage it on my own.

Sources

https://www.skillsyouneed.com/ips/politeness.html

https://greatedu.co.id/greatpedia/expressing-politeness